NSPCC Childline

About Us

The NSPCC is the leading children's charity fighting to end child abuse in the UK and Channel Islands. They support children who have been abused to rebuild their lives, protect those at risk, and find the best ways of preventing abuse from ever happening.

Childline is a service provided by the NSPCC. It is the UK's free 24 hour counselling service for children and young people, where a child makes contact every 25 seconds. Volunteers take calls about a wide range of problems, but the top five (as of 2017/18) are mental/emotional health, family relationships, suicidal thoughts or feelings, bullying, and sex/relationships/puberty/sexual health. Childline is a listening service, not an advice service, and really strives to give young people a voice, including through encouraging them to discuss the options that may improve their situation.

About your role

Dual Counsellor – As a volunteer dual counsellor, you’ll be there for children and young people by offering them support on the phone, or through an online 1-2-1 chat. You’ll be the caring person that they can talk to about things like bullying, abuse, self-harm and family relationships. When you volunteer for Childline, you commit your time, energy and emotional strength, and we need you to be the kind of person who can listen, identify when a young person may be at risk, maintain confidentiality and be open to feedback. It’s a big commitment, so we work hard to make it clear what we’re asking for when you start your volunteer journey. Before starting in this role you will take part in 11 weeks of training as well as receiving ongoing support during your volunteering.

Email Counsellor - As a volunteer email counsellor, you'll join a team of dedicated volunteers to listen to and answer every young person contacting Childline. We are receiving an increasing number of queries via email and this role is vital for helping children and young people in need to access support in a way that suits them. You'll need to be the kind of person who: is a good communicator, can identify and deal with stress appropriately, is able to engage and empathise with people and the problems or concerns they may have and has a good level of IT skills or is willing to learn. Before starting this role you will be given a full day and morning or evening of training as well as ongoing support during your volunteering.

Switchboard Volunteer – This role is the frontline contact whenever a young person calls Childline. You’ll be the first warm and friendly voice they hear, reassuring them that Childline is here to listen, and putting them through to a counsellor to get support.   Before starting in this role you will take part in an evening of training as well as receiving ongoing support during your volunteering.

Admin/Outreach Volunteer – This role offers administrative support to Childline, doing everything you can to help the base run smoothly. It can also be extended to supporting recruitment with an outreach role, going out to events to spread the word about volunteering for Childline. Before starting in this role you will take part in and induction session and training as needed, as well as receiving ongoing support during your volunteering.

For a full role description, please click on the ‘Register Your Interest’ button below and fill out the form stating you are interested in this role, and one of us from the Student Volunteer Centre will e-mail it to you. 


Childline ask for a weekly commitment of one four and a quarter hour shift for a period of at least one year for the dual counsellor and email roles. The switchboard role is 2 hours per week for at least one year, and the admin/outreach role is three hours per week.

How to find us

Childline: We are based on Clinton Avenue in Sherwood


Application process

To apply simply look below and click on 'Register Your Interest', please specify which role you are interested in.

We will then contact you with the relevant information such as the application process and contact details, then the fantastic people at ChildLine will guide you through until you are volunteering!

Other information

Training provided

Travel expenses covered by Childline up to £20

Ongoing support & supervision

Application process can take up to 6 weeks

DBS required - this is provided by ChildLine

(Please specify which role you are interested in)

Can't find what you're looking for?

Get in touch with us if you think there is something missing, or if you have a question you can't find the answer to.