An update from the UoNSU Digital Development team...

Like any new website or IT system there’ve been a few teething issues that you may have experienced in the first few weeks since we launched back on 7 September. We appreciate your patience and support during this time and hope the following will give you all the information you need to succeed during your time at UoNSU.

Accessing the website

If you’re experiencing an error message ‘Disallowed key characters’, then please take the simple step of clearing your cookie cache. This is a one-time issue and shouldn’t happen again.

Email communications to group members

You should now have received a message (which will be visible as a banner at the top of your Member Dashboard) with the details for your new society @uonsu email address. The first person to login will need to change the password, so make sure you share this information with the rest of your committee.

Email communications to group committee members

From this point on, most emails relating to group activity will be sent to your group @uonsu email address. This means that you will no longer receive important bulk emails (such as information on funding opportunities, Societies Council, covid guidelines, and more) from the Student Groups team to your individual student email address. This will ensure that our communications are more equitable as all groups will receive all communications, regardless of whether you have correctly submitted a committee details form.

Student group pages

We’ve been very busy the last few weeks working with the activities team and activities officer, Denis. Ensuring you have the right access and permissions to run your groups effectively. If you can’t access the Dashboard, please ensure you have purchased your group membership, as without this you will not be listed as Committee. Whilst you’re updating your Group Description pages, we are busy in the background requesting new SUMS functionality to help you create more vibrant activity pages than ever before. This may take a few months to develop, but it will be worth it. Watch this space!

Expenses and X365

By now, Treasurers should have access to view your statements and make expenses claims, and we are working through adding Presidents too. If not? Make sure that you have a valid membership with your club or society, that you are confirmed as a committee member. If your University email address has changed, try re-registering with x365 with your new email.

Associate members access

Associate membership is currently under development. This is not just a University of Nottingham Student’s Union request, but that of several other unions nationwide. This is one of the more complex things that needs to be developed and we will keep you updated over the coming weeks.

Interest lists

We hope you are using this function to its fullest. But be aware that there is a 30-day expiry from the day a student registers their interest.


Memberships will now be active for one full year from date of purchase, rather than expiring in September.

Booking fees

There was an issue with over-charging of booking fees. This issue has now been resolved and refunds for charges over 45p are being processed. We are also aware that booking fees are being charged on free memberships, which we are working on getting resolved as soon as possible. If you can, please hold off from ‘purchasing’ these until we have the issue fixed.


Please ensure that you are still using the Jotform for events applications, we will aim to open the new process on the dashboard as soon as we can. In the meantime, you are still able to advertise your events on the website. In order to do this, when filling in an events form, just be sure to tick the box that says ‘yes, I want it advertising on the app’.

Elections and constitution changes

This function has recently become available, so please bear with us whilst the Student Groups team become familiar with it. You will receive communications to your group @uonsu email address on how to submit elections and constitution changes when it is ready.

Don’t forget that all training documents for the website can be found here:

If you need to contact a team member/have a query please use the following contact details:

For General Enquiries:

For Website:

For Finance:

For Volunteering:

Our development timeline:

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